This enables you to access and use all the UVM Libraries electronic resources, such as journal article databases, the electronic journal collection, e-books, and streaming media collections. OR If you have the VPN (Cisco AnyConnect) installed on your computer, FIRST log in to your VPN, and then you can use all the resources accessible from the.

1. Cisco Jabber – UVM Knowledge Base
2. Sslvpn2

The Cisco Personal Communications Assistant (PCA) is a web portal that grants users the ability to configure and check their voicemail box from the web.

Setting up your mailbox from your phone is easier than using the web, as the system will prompt you for required information.

Download the software below or contact the EdTech department at edtech@med.uvm.edu, or call the COMTS service center at 802-488-5553. Students do not need the software. Faculty only need the software if they will be presenting from a. The University of Vermont Medical Center serves all of Vermont and the northern New York region. Located in Burlington, The UVM Medical Center is a regional, academic healthcare center and teaching hospital in alliance with the University of Vermont. Connect to the Cisco AnyConnect VPN client first (installation instructions). After connecting to the VPN, Mac users can use the directions above. After connecting to the VPN, Windows users should use the directions for “FROM A WINDOWS MACHINE THAT IS NOT CONNECTED TO THE CAMPUS DOMAIN”.

Please see our guide on connecting using the Cisco AnyConnect VPN.

1. Connect to the Cisco AnyConnect VPN as detailed in our guide: https://www.uvm.edu/it/kb/article/mfa-vpn/
2. Visit go.uvm.edu/ciscopca in your chosen web browser, and log in with your UVM NetID and password.
   

Messaging Assistant

Some settings detailed in this article require a functional built-in or external microphone

The Messaging Assistant can be used to edit messaging settings – including your recorded greetings and message delivery options – or to set up message notification devices.

To access these options, click Messaging Assistant from the Cisco PCA Home page.

• Name: Your first and last name are noted in this section, as well as your recorded name. You can play your recorded name or change it using the box below.
• Alternate Names: An alternate first name and last name, should you need them
• Phone Numbers: This section lists your primary extension, alongside any alternate contact numbers.
• Directory Listing: When users call into the PCA, they can search for people by name. To disable this function, uncheck the box.

Press the Save button to save any changes you make to your Personal Options.

Phone Menu preferences are used to determine how you want the PCA to act when you call the system over the phone.

You can change the order messages are played back to you when accessing your voicemail from the telephone.

You can have the PCA reroute your calls to a different phone number. These options can also be configured directly using the CFwdAll or Forward All buttons on your Cisco telephone.

You can allow users to list and re-record their messages, or to mark their message as urgent.

In the Notification Devices section of this article, there is an option to limit voicemail notifications to only those marked as urgent.

The PCA system allows you to change your voicemail password (PIN) from the Web Interface. You do not need to know your previous pin to create a new pin.

1. Select Change Pin from the Passwords drop down.
2. Fill out the New Pin and Confirm New Pin fields appropriately, then click Save.

You can view and edit your greetings by selecting View Greetings from the Greetings drop down.

• Alternate – A temporary greeting that is different from your standard greeting. Enabling this greeting overrides all other greetings.
• Busy – This greeting is played when you are on the phone
• Internal – This greeting will be heard by calls placed within UVM
• Closed – This greeting is played during off-hours
• Standard – This is the default greeting
• Holiday – This greeting will be played when the campus is closed for a Holiday

Greeting Configuration

Clicking a greeting will open the configuration options for that greeting.

1. In the Status section, you can enable or disable a greeting, or you can enable until a specified end date, at which time the greeting disable automatically.
2. In the Callers Hear section, you can configure the recording that callers hear when they call your number. You can also opt to use the System Default Greeting, or nothing at all.
3. In the Callers See section, you can turn on or off you Personal Recording, and optionally, remove the prompt that instructs callers on when to start leaving their message.

Click Save to confirm any changes you made to these settings.

The PCA system can notify you of new voicemail messages to devices other than your desk phone. To view and configure these devices, click View Notification Devices under the Notification Devices option.
These devices are disabled and not configured by default. Clicking a device will open the configuration options for that device. This section details how to configure a home phone for notifications, but the steps will be similar for other devices.

Example: Configure your Home Phone to Receive Voicemail Notifications

1. Enter your phone number in the Phone Number or URI field
   1. Remember that you need to add a 9 for a local number, or an 80 for a long distance number, just as if you were calling the phone number from your UVM phone
2. Leave the Dialing Options field empty unless they are applicable to this device
3. In the Notify Me Of section, you can specify the type of messages that will be affected by this configuration, and opt to only be notified in the message is marked as urgent by the caller.
   Enable Callers to Mark their Message as Urgent

   Set this option in the Transfer and Screening section above.

4. In the Where Call Is From section, you can specify specific callers or phone numbers who’s messages will be forwarded to you.
5. Use the Notification Schedule section to select the day and times of the week when PCA may notify this device.
6. In the ContactOptions, If Home Phone Does Not Answer, and If Home Phone Is Busy fields, you can configure how persistent the PCA is in attempting to notify you of a new voicemail message.
7. In the If Notification Fails field, you can set what other Notification Device the PCA tries if you are not reached.

When you have completed configuration of this Notification Device, click Save to save the settings.

Private Lists are like e-mail distribution lists for your voicemail. This is typically useful for those are are interested in sending an audio message to several people. A private list can only be used by you – callers leaving you a voicemail cannot use your private list.

Web Inbox

Several settings detailed in this article require a functional built-in or external microphone

The Cisco Web Inbox allows you to manage voice messages and voice message receipts without the need of your Desk Phone. You can also compose new voice messages, and play, reply to, forward, or delete voice messages you have received.

Use your NetID and password to log into the Cisco Web Inbox at go.uvm.edu/ciscoinbox. You may also access the Web Inbox through the Cisco PCA home page.

When someone leaves you a voicemail, a message waiting indicator light will be lit on your desk phone, and, by default, you will receive a copy of that voicemail in your UVM email inbox. The e-mail message will be addressed from the Cisco Unity Connection Messaging System, the caller ID (if available), or, for UVM senders, from that senders’ email address.

The message waiting indicator light will torn off when you check your voicemail using your desk phone or through the Cisco Web Inbox.

1. Settings: opens the Messaging Assist in a new browser window or tab
2. Routing Rules: Opens the Cisco Unity connection Personal Call Transfer Rules web tool in a new browser window or tab
   1. This option is not used at UVM, and may not appear.
3. Account Name: Display only – displays the account name of the currently signed-in user
4. Sign-Out: Sign out of Web Inbox, returning to the sign-in page.
5. About: View information about the Web Inbox
6. Refresh: refresh the information on the current page
7. New Message: Compose a new voice message
8. Sent: View or manage messages in your Sent folder
9. Deleted: View or manage messages in your Deleted items folder
10. Inbox: View or manage messages in your Inbox folder

1. Volume Slider: Change the audio playback Volume (only available when Computer is selected as the playback and recording device)
2. Message Scroller: View the number of messages in the selected folder, and scroll through pages of messages if there are more than 25 messages in the folder
3. Phone and Extension: When Phone is selected, Cisco Unity Connection calls you at the extension you enter in the text box, enabling you to make a recording or play audio using your desk phone.
4. Computer: When Computer is selected, Cisco Unity Connection uses the microphone and speakers or other default audio device to make a recording or play audio

To listen to a message, click the message, then click the play button. Options for dealing with the message will appear below the selected message.

Cisco Jabber – UVM Knowledge Base

These steps detail creating and sending a message through the Web Inbox.

Sslvpn2

1. Click New Message in the top right corner to bring up the New Message Dialog box.
2. Fill out the message
   
   1. Enter the recipient(s) UVM email address(es) in the To.
   2. Enter a subject, and select any of the options that you’d like the message to include.
3. Record or Upload your message:
   1. To record, click “Start Recording”
   2. If your browser shows a message, requesting access to use your microphone, click accept
   3. As soon as you click record, the system will begin recording your message.
   4. Click Stop Recording when you are done
      1. You will have the option to listen to your recording and re-record it.
   5. When you are satisfied with your message, click Send in the bottom left corner, and your message will be sent.

1. Empty deleted items: Permanently delete all items in your Deleted folder
2. Undelete: Move the selected message back to the Inbox folder
3. Right-click to download the message audio and save the file on your computer (this option is not available for secure messages)

1. message.wav: Right-click to download the message audio and save the file on your computer (this option is not available for secure messages)
2. Reply: Reply to the sender
3. Reply all: Reply to the sender and all recipients
4. Forward: Forward the message
5. Delete: Delete the message permanently (sent messages are not moved to the Deleted folder)
6. Mark unread: Mark the message unread

General How To

1. Click on the green Connect Off Campus on the Dana Library web page.
2. Use your UVM NetID account to log in. When you have logged in successfully, you will be returned to the Dana Library page (video).
3. You can now click on Dana website links to access databases, journals, and e-books.

Other Options

UVM Cisco AnyConnect VPN:UVM offers several VPN options, which work differently for library resources. See below for details. Client software must be installed once and run each time. Learn more about VPN at UVM or VPN Access for Students.

• The best way to use the VPN to access library resources is to enter sslvpn2.uvm.edu/full in Cisco AnyConnect's Ready to Connect box. This will assign you a UVM IP address and you should be able to access everything as if you were still on campus.
• If you use one of UVM's other VPN options (such as sslvpn2.uvm.edu), you will need to access library resources through the library's website just as if you weren't using a VPN at all. You will then be logged into the proxy automatically when needed, and won't have to type your netID and password again.

UVM COMIS Remote Desktop: Links to databases and online journals from a browser in the UVM College of Medicine Remote Desktop will work like they do from an on-campus computer.

VIC Portal and COMET: Links in VIC Portal and in COMET to journal articles, databases, and online journals integrated into VIC Portal/COMET courses will allow access from off campus. Links to databases and journals are also available through the Dana Medical Library module.

PRISM: Some databases, like UpToDate, are integrated into UVM Medical Center PRISM system. Others can be accessed through a Dana Medical Library link in the pull-down menu.

UVM Medical Center Gateway: Links to databases and online journals from an Internet Explorer browser in the Gateway will work like they do from an on-campus computer.

Common Questions

What is my UVM NetID or password?

Consult this NetID guide to find your NetID, set your password, and reset a forgotten password.

What are my VIC Portal, COMET, or COMIS credentials?

Contact the COMIS help desk at (802) 656-7300 to reset a password, or get answers to other VIC Portal, COMET, or COMIS network questions.

I'm in VIC Portal/COMET. Where is the Dana Medical Library module?

If the UVM - Dana Medical Library module does not appear on your VIC Portal/COMET home page you can click on Add Module on the upper left. Enter 'Dana' in the search box on the left and click Go. Click the Add button under the UVM - Dana Medical Library entry. Return to your VIC Portal/COMET home page to see that the module has been added.

How do I get access to the UVM Medical Center Gateway and/or PRISM?

Check with the UVM Medical Center IS help desk at (802) 847-1414.

I'm at a UVM Medical Center computer. Am I on campus?

Employee computers at UVM Medical Center sites are in a kind of hybrid situation: you must use the proxy to access library services as if you were off campus, but will be logged in automatically. Links from https://dana.uvm.edu will access the proxy as needed. You cannot simply Google for resources or use unproxied bookmarks.

Public or guest wireless networks at UVM Medical Center sites are considered to be off campus.