Servicenow Cheat Sheet



ServicePortal Cheat Sheet Cheat Sheet by Bibin Gokuldas (bibingokuldas) via cheatography.com/69673/cs/23975/ CSS Sequence (Execution Order) ServiceNow Specific StyleSheet.

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Servicenow Get Current Date

Note: information is up to date as of latest Orlando release.

To install it:

Import it to your js file:

URL, Method and Headers option

They are typical REST API endpoints and options that can be found via REST API explorer, docs or by navigating SN pages and inspecting chrome developer tools network tab.

Servicenow query cheat sheet

Batch option

With batch you define and use same REST API endpoints, but they get converted to /api/now/v1/batch endpoint with encoded request and response payloads.

Batching is set to true by default, batching comes with performance improvement in certain cases when 2 or more API calls are required. Batching single API call has worse performance than not using batch. Batching too many API calls together might have worse end user experience if users can be presented with something first, rather than everything at once. Encoded payload makes payload debugging harder.

encodeURIComponent option

Encodes the call with percent encoding removing all non-alpha numerical characters (# becomes %23 for example). Should be left default at true.

dataParam option

This is used to build Request Payload (body), usually for POST calls. Second parameter of dispatch function holds single JSON object for the Call parameters. In this case object name is data and in the Effect it is defined as ‘data’ string. Only the names should match, it could be called anything. Below will create a user with provided details.

Action:

Action handler:

Effect:

pathParams option

Second parameter of dispatch function holds JSON object for the Call parameters that are in pairs. URL maps to JSON object by putting : in front of object name.

Action:

Excel

Action handler:

Effect:

Note: you can mix pathParams with queryParams within single Effect, however you cannot mix dataParams option.

queryParams option

This option looks similar to REST API Explorer in SN options. It holds a JSON object with and maps exactly.

Action:

Action handler:

Effect:

startActionType

Gets triggered right at the start of API call execution.

progressActionType

Used when on progress event is triggered by API call, useful when uploading large attachments to give feedback about upload state. Hovewer, this does not seem possible with current state of HTTPEffect, so I have not found any actual uses yet. Would be interested to hear other experiences.

successActionType

Servicenow User Cheat Sheet

Gets triggered right when API call is done successfully.

errorActionType

Gets triggered right when API call is completed with failure.

Action Type handling:

Coeffects variable holds everything that is available for the action handler. In below case ‘result’ variable will hold the response payload (this is same as coeffects.action.payload.result). Response headers are not available yet.

UpdateState will update the initialState with the result payload:





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